Client Management

Today, we’re going to pull all those ideas together and look at the downstream impacts of making that switch from hourly pricing to value-based pricing. We’ll look at how it affects your sales process, your proposal process, your profit, your cash flow and, yep, even the other software you might choose to use in your business. To illustrate my point, we’re going to look at how these decisions have played out in a real business. My guest today is Rita Barry, the founder of Rita Barry & Co, a relationship-driven company, focused on metrics. Key Takeaways: - Why tying your work to an hourly rate can really start to hurt as you gain efficiency and experience - Why she uses results as the basis for her pricing structure and why pattern recognition has become one of her most valuable skills - How value-based pricing allowed her to scale her agency without having to step away from doing what she loved - Why making the switch to value-based pricing helped her find more joy in what she does!

Practice Ignition is a tool I use in my own business, and with most of my clients because it makes onboarding a client and accepting payments so easy. My guest today has been using Practice Ignition for the last few years. Jaime Campbell is the co-founder and CFO of Tier One Services, a firm of outsourced, year-round CFOs and complete accounting departments. Key takeaways: - How Jamie transitioned her firm from Bill.com and Microsoft Word contracts to Practice Ignition - Why that move impacted her workflow and ability to scale her firm so dramatically - Behind-the-scenes of how I’ve built Practice Ignition into my own workflow at ScaleSpark - Some live consulting with Jaime about how she could improve her own workflow

Getting paid by clients is the #1 most important part of the workflow in a service business. If you don’t get paid, eventually, you won’t have a business. But how you go about getting paid – now that’s where some magic can really happen. Today, we’re talking with Kate Strathmann about the process of getting paid by your clients and how to make it easier. Should you accept credit cards? How about checks? Do you charge your clients the credit card processing fee? What about payment plans – should you offer them? How you decide to answer these questions can affect not just your workflow, but also your cash flow, and, ultimately, your relationship with your client.